Refund policy

RETURN AND REFUND POLICY

Barka is operated by Zasco LLC.

30-Day Return Policy

We accept eligible returns requested within 30 days after delivery.

To qualify for a return, the item must be unused, in saleable condition and returned with all original tags, packaging and included materials, including the Barka drawstring bag and adoption certificate. You will also need your order number or other proof of purchase.

How to Start a Return

To request a return, please contact us through the Contact form on our website and include your order number and reason for the return.

If your return is approved, we will provide return instructions and the appropriate return address directly. Items returned without prior authorization will not be accepted.

Please do not send returns to Zasco LLC's registered business address unless specifically instructed to do so.

Return Shipping

For regular returns, customers are responsible for return-shipping costs. We recommend using a trackable shipping service, as Barka cannot be responsible for returns lost in transit.

If an item is damaged, defective or incorrect, Barka will cover the return-shipping cost.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong item, please contact us through the Contact form on our website promptly with your order number and details about the issue. We may request photographs to help us evaluate the problem.

For an approved damaged, defective or incorrect-item claim, Barka will provide a replacement or refund at no additional cost to you.

Exchanges

We do not offer direct exchanges at this time. You may return an eligible item for a refund and place a separate order for the replacement item.

Order Cancellations

Orders may be cancelled before they have been processed for fulfillment or shipped. Once an order has been processed or shipped, it cannot be cancelled and will be subject to our regular return policy.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued automatically to the original payment method within 10 business days. Please remember that your bank or credit-card provider may require additional time to process and post the refund.

Barka currently provides free standard shipping on all orders, so there are no original standard-shipping charges to refund.

If more than 15 business days have passed since your refund was approved, please contact us through the Contact form on our website.

Questions

For questions concerning returns, cancellations or refunds, please contact us through the Contact form on our website.